Please carefully read and note the following

 

All sessions, including the initial consultation, are subject to these terms and conditions.

 

Last updated: June 2026

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Services

As Minds Fly provides hypnotherapy, EMDR and related therapeutic services.

 

Appointments

Sessions are provided online via Google Meet unless otherwise agreed.

Clients are responsible for ensuring they have access to a private and suitable environment during online sessions.

 

Fees and Payment

Payment is made by bank transfer.

Payment is due before the day of the session (latest 48 hours) unless otherwise agreed.

 

Cancellation Policy

Appointments cancelled with less than 48 hours' notice may be charged in full.

Exceptions may be made in cases of emergency or exceptional circumstances.

 

Confidentiality

Information shared during therapy is treated as confidential.

Confidentiality may be broken where:

• There is a serious risk of harm to yourself or another person;

• Safeguarding concerns arise involving a child or vulnerable adult;

• Disclosure is required by law or court order.

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Online Therapy

Online therapy is conducted via Google Meet.

While reasonable steps are taken to maintain privacy and security, no online communication platform can guarantee absolute security.

Sessions may not be recorded without the prior written agreement of both therapist and client.

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No Guarantee of Results

Therapy outcomes vary from person to person. While every effort is made to support clients in achieving their goals, no guarantee can be made regarding the results of therapy. Fees are charged for professional time, expertise and services provided rather than for any specific outcome.

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Not a Substitute for Medical Treatment

The services provided by As Minds Fly are not intended to replace medical advice, diagnosis, treatment, psychiatric care or other healthcare services. Clients should continue to follow the advice of their GP, consultant, psychiatrist or other healthcare professionals involved in their care.

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Medical Conditions and Medication

Clients are responsible for informing As Minds Fly of any relevant medical conditions, mental health diagnoses or prescribed medication that may be relevant to the therapeutic process.

 

Emergency Support

Therapy services provided by As Minds Fly are not emergency or crisis services.

If you are in immediate danger or require urgent support, please contact emergency services, your GP, NHS 111, Samaritans or another appropriate emergency service.

 

Client Responsibility

Therapy can involve discussing difficult experiences and emotions.

Clients remain responsible for decisions, actions and choices made during or following therapy.

 

Data Protection

Personal information is processed in accordance with the Privacy Policy and Therapy Privacy Notice.

 

Complaints

Any concerns should first be raised directly with Anne-Sophie Jénin in an attempt to resolve matters informally.

 

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.